DuraLink

“A decal with a custom QR code puts manuals, parts lists, and even videos at customers’ fingertips. It’s invaluable.” 

Mi-T-M, Marketing Manager

An Innovative Platform to Better Connect with Your Customers

Whether it’s before a sale or after, your ability to communicate with customers and give them the information they need, when and where they need it is critical. This impacts everything from after-market sales to service appointments to brand preference and customer advocacy.

The solution is DuraLink. Our latest innovation unites our durable, high-quality labels and variable printing capabilities with a QR code or TEXT TO functionality and a progressive web application. The end result? A better customer experience.

Here's how it works: A prospect or customer scans a QR code or uses TEXT TO instructions on the label and is sent to your customized DuraLink app instantly.

Once there, they can find the information they need and want.

Operating instructions / troubleshooting tips

Product and safety videos

Maintenance requirements

Parts lists and parts ordering

Warranty registration

Technical manuals / tip sheets

Promotional brochures and videos

Tradeshow promotion materials

Our innovation is yours 

DuraLink’s platform is highly customizable. It can be as simple or robust as you want, just add the information you want to include, knowing you can update, change, or add more whenever you’d like. When you upload your brand elements, our progressive web application becomes an extension of your brand. Bottom line: It’s your app. Without all the up-front development and tech costs.

DuraLink helps make the sale

Let your label do the talking for you. When you use DuraLink labels at a tradeshow or in a sales environment, you’re making it easy for prospects to check out and access marketing materials, tradeshow floor plans, product specs, contact information, and more. After they leave, all that information is right at their fingertips.

Platform Highlights


Instant Info

Product specific

Innovative service

Customers quickly find and retrieve information from the product in front of them

Information is tied to the specific model’s QR or TEXT TO code

Helps you answer customers needs quickly, effectively, and without frustration


Turnkey Solution

Any Device

Analytics

We provide the complete platform + the support and training to make it your own

DuraLink works on iOS or Android smart phones and tablets, laptops, or desktops using a standard browser

Get real-time data on key metrics including profile, number of visits, on-site activity, and more

DuraLink strengthens customer service and retention

Instant, accurate parts ordering for greater sales and retention

No need to search websites, Google, or competitors for information

Makes it easier to retrieve older model manuals, instructions, and more

Streamlines customer service department for greater effectiveness 

Reduces customer frustration — and loss

Drive Business Outcomes with DuraMark's Enterprise Programs